At Rapid Dry Cap, your satisfaction is our top priority. We strive to create high-quality products that meet your expectations, and we want you to be completely happy with your purchase. If for any reason you are not satisfied, our returns policy is designed to make the return process as simple and hassle-free as possible.

Return Eligibility

We accept returns for most products within 30 days of purchase. To be eligible for a return, items must be in their original condition, unused, and with all packaging intact. If your product has been opened or used, we may not be able to process your return. We encourage you to inspect your items upon receipt to ensure they meet your expectations.

How to Initiate a Return

If you wish to return an item, please reach out to our customer service team at [email protected]. Include your order number and the reason for your return in your email. Our friendly team will guide you through the return process, providing you with the necessary instructions and a return shipping label if applicable.

Return Shipping Costs

While we strive to make returns as easy as possible, please note that return shipping costs are the responsibility of the customer unless the return is due to a defect or error on our part. If your return meets these criteria, we will cover the return shipping costs.

Refund Process

Once we receive your returned item, we will process your refund promptly. Refunds will be issued to the original payment method used for the purchase. Please allow 5-10 business days for the refund to reflect in your account, depending on your bank’s processing times.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 48 hours of delivery. We will happily arrange for a replacement or refund for any products that arrive damaged. Be sure to include photos of the damage in your email to help us expedite the process.

Exchanges

If you would like to exchange an item for a different size or color, please initiate the return process as outlined above. Once we receive your return, you can place a new order for the desired item. Unfortunately, we do not facilitate direct exchanges.

Your Satisfaction Matters

We appreciate your trust in Rapid Dry Cap, and we want to ensure that your experience with us is a positive one. If you have any questions or concerns about our returns policy, please don’t hesitate to reach out to our customer service team at [email protected]. We’re here to help!